Order
Postback notification about order updates.
Every time the status of a transaction is changed, your system will receive a notification from ours, so that you are informed of the change.
POST /v1/postback
Host: your_payback_notification_url.com
Content-Type: application/json
{
"latam_id": "7c0b8129-f556-4357-bb6e-8189c2943024",
"code": "88",
"status": "paid",
"reason": "",
"name": "Customer’s name",
"email": "[email protected]",
"original_amount": "20,00",
"fee": "2,0",
"tax": "1,3",
"additional_value": "0",
"value": "21,70",
"payer_info": []
}
Params descriptions
| Param | Description |
|---|---|
| latam_id | Order ID into the Latam’s system |
| code | The order ID from your system |
| status | The order’s current status |
| name | Customer’s name |
| Customer’s email | |
| original_amount | Value excluding taxes and fees |
| fee | Latam's fee in the order in BRL |
| tax | Latam's tax in the order in BRL |
| additional_value | Additional charge to the customer in BRL |
| value | Value adding tax and fee or additional_value |
| reason | Default message explaining the status, if necessary; default: null |
| payer_info | A hashed object that contains the payer's information |
We expect your system to return a status code of 200. If not, we will attempt to retry 5 more times.
Status meanings
| Status | Meaning |
|---|---|
| paid | Order was paid with success |
| expired | Order was not paid at the available time |
| analysis | Order needs to be checked by our support team |
| reversed | Order value was paid back to customer |
| canceled | Order was canceled by reasons like: Manual analysis, fraud, etc |
Cancellation reasons
| Scenario | Reason | Order status |
|---|---|---|
| Month's limit reached | AML-01: Customer has reached month’s purchase limit | Canceled |
| Semester's limit reached | AML-02: Customer has reached semester’s purchase limit | Canceled |
| Suspicious case | GL-01: Suspicious Case - Customer under investigation for unusual activities | Reversed |
| Legacy | GL-02: Legacy case. Please check with LG compliance team | Reversed |
| Other reasons | GL-03: Customer blocked by LG Compliance team decision | Reversed |
| RFI | BL-01: RFI - Customer under investigation by the compliance team | Canceled |
| Dispute | BL-02: Dispute - Customer or bank of origin disputed payment of transaction | Canceled |
| Multiple disputes | BL-03: Disputes - Customer with multiple disputes opened by him or his bank of origin | Canceled |
| Antifraud | BL-04: Antifraud - Customer blocked by LG antifraud engine | Canceled |
| Internal decision | BL-05: Customer blocked by LG Compliance team decision | Canceled |
| Judicial decision | BL-06: Customer blocked by judicial decision | Canceled |
| Judicial/administrative processes | BL-07: Customer blocked due to judicial or administrative processes | Canceled |
| BL - Other reason | BL-08: Customer blocked by LG Compliance team decision | Canceled |
| Maximum number of orders of the day reached | AF-01: Customer has reached the maximum number of daily orders | Reversed |
| Maximum daily purchase amount reached | AF-02: Customer has reached the maximum purchase amount of the day | Reversed |
| Maximum amount for first order of the day reached | AF-03: Customer has reached the maximum value of the first order | Reversed |
| Divergence of documents | NM-01: Customer’s document is different from the payer’s | Reversed |
| Divergence of names | NM-02: Customer’s name is different from the payer’s | Reversed |